Are you covered?

Terms & Conditions (Inc Indemnity)







www.e-go.com.au offers optional indemnity to cover your goods whilst in transit.
 
An indemnity is a form of limited compensation for loss or damage to your goods whilst in our care.
  • For an additional fee of $1.10, we can offer you up to $50.00 cover, with no excess
  • For an additional fee of $5.50, we can offer you up to $100.00 cover, with no excess
  • For an additional fee of $16.50, we can offer you up to $250.00 cover, with no excess
  • For an additional fee of $27.50, we can offer you up to $500.00 cover, with $50.00 excess
  • For an additional fee of $44.00, we can offer you up to $1000.00 cover, with $50.00 excess
To take out the indemnity you require, simply check the indemnity box when prompted towards the end of the booking process.
Please note, if you choose not to take up the indemnity option we have no liability for loss or damage to your goods.
Some items are not covered by this optional indemnity. Please refer to our Loss or Damage Indemnity – Terms and Conditions to obtain a list of excluded items, including:

(a) pre-assembled furniture;
(b) household and personal effects;
(c) white goods;
(d) items containing glass;
(e) wrought or unwrought metals;
(f) antiques;
(g) works of art (including painting and sculpture);
(h) jewellery, gems and other precious stones;
(i) ceramics, pottery and items containing stone, granite or corian;
(j) weapons;
(k) drugs (legal or illegal);
(l) cigarettes, tobacco and tobacco products;
(m) living animals or plants;
(n) refrigerated or perishable goods and all foodstuffs;
(o) Australian legal tender or other currencies;
(p) negotiable instruments, share scrip, bonds, debentures, mortgages and other types of securities;
(q) any other documents valuable intrinsically or extrinsically;
(r) any motor parts or car parts including wheels/tyres;
(s) bikes and boats including parts of; 

In addition, it is essential that all goods are adequately packed.

* A claim will not be eligible for any consignment that is deemed in our reasonable opinion to have been inadequately packed or prepared for transport:
– These may include unpalletised large or bulky items including car parts, large flat packs, heavy lengths, industrial goods, bulky household or electrical goods. Products such as these must be palletised, strapped down and shrink wrapped. Very large items must be crated for adequate protection.
– These also may include items which are cartonised yet are deemed in our reasonable opinion to have inadequate insulation or void fill inside to be able to protect the contents as well as cartons which are cannot be stacked or the packaging is too flimsy to be stack able. Cartons and carton packaging must be strong enough to be stacked with other cartons. Surfboards and the like need to have cardboard insulation for adequate protection.
We recommend the use of “Top Load Only” stickers in the event that a carton cannot be stacked with other cartons. “Top Load Only” Red Alert forms can be accessed from this link.

Please also note:

* A 7 day time limitation applies within which a claim can be made even if acknowledged as damaged on the proof of delivery copy of the consignment note.

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