Optional Indemnity For Courier Service

To take out the indemnity you require, simply check the indemnity box when prompted towards the end of the booking process.

Please note, if you choose not to take up the indemnity option we have no liability for loss or damage to your goods.

Some items are not covered by this optional indemnity. Please refer to our Loss or Damage Indemnity - Terms and Conditions to obtain a list of excluded items, including:

(a) furniture;
(b) household and personal effects;
(c) white goods;
(d) items containing glass;
(e) wrought or unwrought metals;
(f) antiques;
(g) works of art (including painting and sculpture);
(h) jewellery, gems and other precious stones;
(i) ceramics, pottery and items containing stone, granite or corian;
(j) weapons;
(k) drugs (legal or illegal);
(l) cigarettes, tobacco and tobacco products;
(m) living animals or plants;
(n) refrigerated or perishable goods and all foodstuffs;
(o) Australian legal tender or other currencies;
(p) negotiable instruments, share scrip, bonds, debentures, mortgages and other types of securities;
(q) any other documents valuable intrinsically or extrinsically;

In addition, it is essential that all goods are adequately packed.

* A claim will not be eligible for any consignment that is deemed in our reasonable opinion to have been inadequately packed or prepared for transport:

- These may include unpalletised large or bulky items including car parts, large flat packs, heavy lengths, industrial goods, bulky household or electrical goods. Products such as these must be palletised, strapped down and shrink wrapped. Very large items must be crated for adequate protection.

- These also may include items which are cartonised yet are deemed in our reasonable opinion to have inadequate insulation or void fill inside to be able to protect the contents as well as cartons which are cannot be stacked or the packaging is too flimsy to be stackable. Cartons and carton packaging must be strong enough to be stacked with other cartons. Surfboards and the like need to have cardboard insulation for adequate protection.

We recommend the use of "Top Load Only" stickers in the event that a carton cannot be stacked with other cartons. "Top Load Only" Red Alert forms can be accessed from the link on the Members' home page Want even better service?".

Please also note:

* A 7 day time limitation applies within which a claim can be made even if acknowledged as damaged on the proof of delivery copy of the consignment note.

Please email enquiries@e-go.com.au if you require further assistance on how to pack your goods for travel.

Click on GO to download a copy of our Loss or Damage Indemnity - Terms and Conditions, please read it carefully.

Click here to view Product Disclosure Statement from our underwriters QBE Insurance.

Click here to view our Financial Services Guide.