![]() |
Easy, Cheap Courier Services
For Same Day Courier bookings across town between any suburbs within Sydney, Melbourne or Brisbane:
If you do not specify a "ready time", courier bookings will typically be collected within 45 to 60 minutes
from the booking time. We will try to contact you as a courtesy if we are running late.
You may pre-book your pickup for up to 7 days in advance and you may also specify a "ready time"
that suits you within the window of hours above. Just follow the prompts in the booking process.
For Express Road freight bookings Australia wide:
Express road freight bookings will typically be collected in the afternoon, usually between 2pm and 5pm,
regardless of the time you make your booking. You need to ensure your consignment is available for
collection during those hours. You may pre-book your pickup for up to 7 days in advance.
Just follow the prompts in the booking process. Bookings for express road freight in capital cities made up until
3pm will usually be collected same day any time up until 5pm; if our driver is unable to do so,
we will try to contact you as a courtesy. If your booking is made after 3pm, it will typically be collected on
the next business day. Booking for pickups in country towns may not be collected until the next working day,
regardless of "ready time", so don't expect the driver to turn up the same day if your pickup is in a country town.
The driver who collects your goods will not be the same driver who delivers them.
We generally deliver between the hours of 9.00am and 5.00pm Mondays to Fridays, excluding public
holidays. We prefer to deliver to places (usually business addresses) where there is a
reasonably strong likelihood of delivering to the consignee or a representative of the
consignee and obtaining a signature to verify delivery.
Don't forget, even if the receiver of your goods is a private
individual, it's quite OK to have the consignment addressed to the place where they work,
provided that receiving it won't be an inconvenience to the business conducted there.
If the goods can only be delivered to a private address, that's OK too. In the event that the receiver
is not home, the driver will follow the instructions provided by you during the booking process.
If you elected to have the driver leave the consignment in a safe spot, he will try to do so.
If it's not safe to do so, or if you elected for the consignment not to be left if no one is
available to receive it, then the driver will leave a card with a phone number on it and return
the consignment to the nearest depot to be held in safe keeping. When the receiver arrives home,
they need to call the number on the card and request the freight be redelivered at a convenient time.
The cost for this is shown in the booking process. The receiver can also collect the consignment from
the depot if convenient.
Should you have any specific query regarding the estimated time for delivery (ETA),
or any part of the process for that matter, don't hesitate to email us and we will answer you as
soon as possible.
Do we work on weekends?
Generally no. However, special arrangements can be made for pickups and deliveries on weekends or public holidays.
Simply send us an email with your requirements and we will send you our tailored quotation,
along with instructions on how to handle the booking.
We specialize in cartons, parcels and pallets. In other words, your goods must always be well packed
and sealed. Please remember that your carton will travel with hundreds of others in our semi trailers
and trucks, meaning it must be sturdy enough to withstand other cartons being stacked on top of it
and around it. If your carton isn't strong enough to withstand stacking, we recommend you repack the
contents with additional filling, such as void fill or bubble wrap. Please note we reserve the right
to refuse collection and/or delivery of any item if it is unsuitable to carry. In the event of our
driver not collecting your goods because they are prohibited from consignment, you may forfeit all or part of
the amount charged to your credit card.
Don't hesitate to read the Despatching Your Goods section of our website for additional tips,
or send us an email with any questions or queries on the packaging you may need.
Do you package my goods for me?
No, however we will be happy to make suggestions which you may find to be of assistance.
Just send us an email with your question and we will email our reply as soon as possible.
For same day metropolitan courier, our charge is made up of a basic charge, a per kilometre rate expressed
in cents and a minimum charge. Subject to any additional charges being incurred (see below), the full price,
including GST, will show on the screen when you ask
for a quote and also at the final step prior to credit card authorization. That final price will be
confirmed to you via email.
For Australia wide express road freight, our charge is made up of a basic charge, a per kilogram
rate expressed in cents and a minimum charge. Again, subject to any additional charges being incurred (see below),
the full price, including GST, will show on the screen when you ask for a quote and also at the final
step prior to credit card authorization. Again, that final price will be confirmed to you via email.
Be careful to ensure you have entered the correct postcode as suburbs with the same name can occur in different
States, and in some cases within the same State.
Please note that if the size and weight of the consignment has not been declared correctly,
or if any part of the booking has not been made correctly, we reserve the right to charge any
additional amount automatically to your credit card. You will be emailed details and a receipt
if this occurs.
We invite you to compare our prices with those of other on-line suppliers and are sure you will
be favourably impressed by what we offer. In fact,
the prices we charge are equivalent to those offered to a major freight user. We are able to do
this for you in exchange for you creating, managing and paying for your booking yourself on line.
In other words, our low price is contingent upon us not providing staff in call centres and customer
service teams in order to manage your booking. Thanks to e-go.com.au and with your co-operation,
we can pass on cost savings to you.
Do you need further assistance with how to measure out the dimensions of your goods?
Simply click on the link named How to Measure Freight.
We charge you according to the greater of the dead and the cubic weight of your consignment.
We work on a cubic conversion of 333 kilograms per cubic metre.
Is there a limit to the number of items I can send to the same address?
No. For Road Express bookings, you will be able to print 1 consignment note/address label for
each item you have nominated in the booking. If you have more than 9 items to send to the same
delivery point and where each item is in excess of 10 kilograms, we recommend you consolidate
those items onto a skid or pallet, then apply shrink wrapping to the entire skid.
When you book the job, all you need to do is nominate one item only, for example '1 for 90kgs'.
If you have any queries about consolidating your freight, don't hesitate to send us an email.
How do I get a receipt and/or tax invoice for my shipment?
A combined booking confirmation, freight itinerary, tax invoice and payment receipt will be emailed
to you automatically once the booking is completed.
What happens if I want to cancel my booking?
You may cancel your booking at anytime simply by sending us an email.
Be sure to include the booking reference number. If our driver has not
been despatched to collect your goods, you will be refunded your
original invoice value paid less a 1% administration fee with a
minimum of $11 including GST. If our driver has been despatched to
collect your goods, you may forfeit all or part of the amount charged to your credit
card.
What happens if the receiver isn't home?
We always prefer to deliver your goods to a daytime delivery address, in other words,
a business address. We deliver any time during the hours of 9am to 5pm weekdays,
excluding public holidays. Where possible we would prefer to deliver to a business address,
as that way we will most likely have no issues in finding the receiver.
Don't forget, even if the receiver of your goods is a private individual,
it's quite OK to have the consignment addressed to the place where they work,
provided that receiving it won't be an inconvenience to the business conducted there.
If the goods can only be delivered to a private address, that's OK too.
In the event that the receiver is not home, the driver will follow the instructions provided by
you during the booking process. If you elected to have the driver leave the consignment in a safe
spot, he will do so. If it's not safe to do so, or if you elected for the consignment not to be
left if no one is available to receive it, then the driver will leave a card with a phone number
on it and return the consignment to the nearest depot to be held in safe keeping.
When the receiver arrives home, they need to then call the number on the card and request the
freight be redelivered at a convenient time. The cost for this is shown in the booking process.
The receiver can also collect their consignment from the depot if convenient.
What credit cards do you take?
Visa, Mastercard, American Express
Do you accept EFTpos?
No.
Do you accept COD?
No.
What if I don't have a forklift?
If you don't have a forklift and your pickup and/or delivery need a tail lift there will be an additional surcharge. Please contact us to arrange a quote.
Are there any special conditions of which I should be aware?
Yes, the most important of which is that in the unlikely event of your consignment being lost (including stolen)
or damaged while in our custody or under our control, we will not accept any responsibility for such loss or damage,
unless of course you have elected to take out indemnity coverage within the booking.
We recommend you either purchase indemnity cover from us or arrange your own insurance,
which can be obtained from most indemnity brokers.
If you require an indemnity broker, we recommend Berkrey Insurance Brokers.
They may be contacted in writing at Unit 17, 6 Old Castle Hill Road, Castle Hill NSW 2154 or
via www.berkrey.com.au.
Please read our Standard Terms and Conditions carefully. You will be asked to accept them prior
to booking confirmation.
Do you provide any money back guarantees?
No.
Do you deliver to post boxes?
No. All deliveries must be marked to a valid street address.
Do I have to fill out any paperwork?
No, it's all done on line. If you are sending a delivery by Road Express,
you will need to apply a consignment note/address label to your freight, otherwise the driver
is under instructions not to collect your goods. The directions for creating the consignment note will be supplied
during the booking process. In the event of our driver arriving and not being able to collect
your goods, you may forfeit all or part of the amount charged to your credit card.
|
||||||||||||
Courier Services Australia | ||||||||||||
Courier | Freight | Interstate Courier | Cheap Courier | Courier Services | Freight Services |